At the airport

Taking care of your child

At the check-in counter, our agents will inform you of the time and place to drop off your child. A staff member will verify your child's travel documents at the designated time. In most airports, one of our agents will accompany them to the boarding area, where they will be supervised until they reach the aircraft door. In some airports, you must accompany your child to the boarding gate. In this case, a pass will be issued to you to facilitate your passage through security and safety checks with your child.

checkin-zone-um

Waiting for the departure of your child's flight

The accompanying person must wait to receive a text message confirlation that the flight has taken off before leaving the airport. In the event of a flight cancelation, the accompanying person may be required to look after the child while waiting for a new flight. The pick-up person at destination will also receive the estimated arrival time of the flight via text message.

woman looking at her phone and a plane taking off

The Air France app: follow your child's flight in real-time

With the Air France app, you can follow all the steps of your child's flight in real-time and share its status with the pick-up person. From drop-off to boarding, from take-off to landing: follow your child's every move!

trusting child

Your child is between 5 and 14 years old*

You can book your child's ticket directly on the Air France app.

  • Check the box indicating that your child will be traveling alone before selecting their age group.
  • View your child's booking on the app and share it with the designated pick-up person.
  • 7 days before departure, Air France will notify you of your child's upcoming trip, and remind you to complete any travel formalities.
  • On D-day, the main steps of their trip will be progressively displayed on your smartphone.

* 4 to 11 years old for travel within Metropolitan France, between Metropolitan and Overseas France or on our intra-Carribean network

* 5 to 11 years old for trips to and from Nouméa

* 5 to 14 years old for trips to and from Saint-Pierre-et-Miquelon

* 5 to 14 years old on our international network

Your child is between 15 and 17 years old**

They can be accompanied upon request. If you wish to benefit from the Kids Solo service:

  • Book your child's ticket on the Air France website.
  • You will be offered the Kids Solo service after you have indicated your child's age.
  • To track each step of their trip, add your booking reference on the Air France app.
  • 7 days before departure, Air France will notify you of your child's upcoming trip, and remind you to complete any travel formalities.
  • On D-day, the main steps of their trip will be progressively displayed on your smartphone.

** 12 to 17 years old for travel within Metropolitan France, between Metropolitan and Overseas France or on our intra-Carribean network

** 12 to 17 years old for trips to and from Nouméa

** 15 to 17 years old for trips to and from Saint-Pierre-et-Miquelon

** 15 to 17 years old on our international network

Kids Solo connection rooms

During their connection, your child stays under the airline's constant supervision. This also applies if the accompanying person is traveling with the child but in a different cabin.

When the connection lasts more than 1 or 2 hours (depending on the aiport), the child is greeted in the Kids Solo connection rooms at Paris-Orly and Paris-Charles de Gaulle.

  • These spaces are specially designed and adapted to the needs of the child: rest areas, reading rooms (in partnership with Bayard Jeunesse), television, toys and board games, foosball...
  • Complimentary WiFi connection is also available.
  • A meal service is provided when the connection time allows for it.
kids solo lounge

La Premiere and Business lounges

If your child is traveling the Business and La Première cabins, access to our lounges is not offered. These places have self-service alcohol, and the Kids Solo service does not provide constant supervision of unaccompanied minors in our lounges.

lounges-business-adults