General Conditions of Sale for the La Première Lounge suite Option
In the present General Conditions of Sale, unless otherwise indicated from the specific context, the expressions and terms below shall be defined as follows:
"Air France": Société Air France, a limited liability company incorporated under French law, with its registered office at 45 rue de Paris, F-95747 Roissy CDG Cedex, France, and registered with the Registry of Commerce and Companies of Bobigny under the number 420 495 178.
"Business Cabin": area aboard the aircraft for customers who have purchased a Business fare ticket.
"La Première Cabin": area aboard the aircraft for customers who have purchased a La Première cabin fare ticket.
"Customer": an individual person of legal age who has subscribed to the La Première Lounge suite Option.
"General Conditions of Sale or 'Conditions' or 'Presents'": The present conditions defining the conditions of purchase of the La Première Lounge suite Option.
"Long-haul": flights between Europe and Asia, Oceania, Africa (outside of North Africa), North or South America, the Middle East, the Caribbean, or the Indian Ocean.
"La Première Lounge suite Option" or "Option": the possibility offered to the Customer of purchasing paid access under the conditions defined herein.
"Price": the price of the Lounge Option varies according to the fare paid.
"La Première Lounge": Lounge accessible to customers traveling the La Première cabin.
By subscribing to the La Première Lounge suite Option, the Customer can reserve a suite located in the La Première Lounge for a period of three (3) hours for the day and the time slot reserved. These three (3) exclusive private suites located in the La Première Lounge can accommodate up to 4 people. These suites measure up to 45m2 and include:
- A living room with a sofa, two (2) armchairs, a desk area, a dining table with four (4) seats, a flat-screen TV with network channels, and video-conferencing facilities
- A bedroom with a double bed, a flat-screen TV with network channels and a safe
- One bathroom
- Each suite has its own private outdoor patio
- One suite (suite 1) has been fitted out to meet disabled access standards
- Two interconnecting suites (suites 1 and 2) for up to 8 people
These suites feature special services:
- On-site catering service: with the same menus by Chef Alain Ducasse as in the La Première Lounge
- Possibility of reserving a SISLEY treatment
- Mini bar
- Exceptional bedding and linens
- One bathroom
- Business: Videoconferencing on the lounge screen Small office area
Additional services: ironing and shoe-shining service available on request
Subject to the conditions set out in article 2 hereof, the La Première Lounge suite Option is a paid service for customers traveling in the La Première cabin.
The Customer can book access to the suites at an additional cost of 1,500 euros per suite (for 1 to 4 people traveling on the same flight) or 300,000 Miles.
The first guest is free. For the 2 other guests, the Customer must pay the sum of 990 euros/person (or 200,000 Miles/person) to access the Suite + Exclusive Airport Experience.
This offer is available for flights departing from and connecting through Roissy Charles De Gaulle airport.
The Customer can book the La Première Lounge suite Option via a dedicated La Première phone line before the day of their departure or at the airport with a La Première agent, subject to availability.
Payment by the Customer shall be made only using one of the payment methods offered on the airfrance.com website or by paying at a counter (or at another point of contact) at the time of purchase.
The La Première Lounge suite Option is associated with an Air France flight number and must be used on the day of the flight's departure and for the reserved time slot (3-hour slot) for which the Customer has purchased a "La Première Lounge suite" Option.
The La Première Lounge suite Option is subject to availability.
The La Première Lounge suite Option purchased by the Customer can be modified or transferred to another flight depending on the Customer's ticket fare conditions, subject to availability.
7.1 The Option booked by the customer is personal and non-transferable. Once a customer has purchased the La Première Lounge suite Option, it is not refundable in cash or by crediting Miles except in the cases provided for in Article 7.2.
7.2 The customer who has purchased the La Première Lounge suite Option may only be reimbursed the Price of the La Première Lounge suite Option in the following circumstances:
- the flight for which the Customer has purchased the Option is canceled, modified, or delayed
- by the airline and the Customer renounces their trip
- following a volontary flight change made by the Customer, the suite is not available
- the flight ticket purchased by the Customer is refundable
The customer may request a refund for the Price of the La Première Lounge suite Option by completing an online claim accessible via the "Contact us" section of our website.
Air France shall not be liable and shall not be deemed to have failed in its obligations in the event of non-performance of all or part of the services covered by the present contract due to a case of force majeure as defined or interpreted by French law. In such a case, the customer shall not be entitled to any indemnity, interest, or compensation for any direct or indirect loss suffered as a result of the failure to provide services.
Air France reserves the right to alter these General Conditions of Sale at any time. Subscriptions to the Option will be subject to the General Terms and Conditions of Sale in force at the time of booking, unless a change to these General Terms and Conditions of Sale is required by law or governmental authority (in which case this change will also apply to all orders already placed).